True to its commitment to empower its employees with the right skills and expertise to continually provide value for clients, TOA Global put together a training session for 79 team members from both Clark and Manila sites called the ABC Of People Management, held last December 11, 2017 at the BC11 site.
Presented by Learning and Development Team and facilitated by Head of Training, Salvador Nino Velasco III, this one-day training program is aimed at providing team members essential knowledge on people management through sharing of best practices and actual demonstration.
Activities included a demonstration of the various strategies in managing people. The attendees also participated in role-playing games which put participants in simulated situations where they can apply the day’s learnings.
Most importantly, our team members were able to learn the best practices on dealing with peers, clients and colleagues as well as the ideal way to greet and acknowledge them; giving praise and compliments to establish relationships with peers, clients and others as well as providing feedback as an effective communication tool.
Lastly, they learned the key behaviour indicators (KBIs) of the company’s core values as well as how these KBIs are exhibited in the workplace.
- Always greet your team
- Be liberal with your praise
Participants also got the chance to raise questions and obtain further insights during the Q&A session.
When asked for his insight on the training program and its impact on our colleagues lives’ Salvador quotes Lao Tzu: “The journey of a thousand miles begins with one step.”
The Continuing Professional Development Project is in collaboration with the Philippine Institute Of Certified Public Accountants (PICPA) Pampanga and TOA Global Training Department. PICPA Pampanga also awarded training vouchers to CPD participants.
The Outsourced Accountant values employee training as an investment with returns of a thousandfold. The Training Department creates and develops courses based on an extensive Training Needs Analysis (TNA) conducted for each employee to enhance their skills and expertise and become exceptional global accounting professionals.
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