IT Helpdesk Support - Manila - TOA GLOBAL

IT Helpdesk Support – Manila

TOA Global Job LocationManila Office | Full-Time Position


Key Responsibilities:

  • Creating user accounts in an enterprise directory system like Active Directory
  • Managing file server permissions
  • Adding users to AD security and distribution groups
  • Installing end user applications on Windows 7, 8.1 and Windows 10
  • Installing and updating drivers and firmware on workstations
  • Troubleshooting print management issues and settings
  • Creating and modifying mailboxes within Microsoft Exchange 2010/2013/2016
  • Manage PC setup and deployment for new employees using standard hardware, images and software
  • Perform timely workstation hardware and software upgrades as required
  • Knowledge of telephony principals and VOIP protocols
  • Knowledge of Ethernet network topologies both LAN and WAN
  • Knowledge of Windows Server 2003/2008/2012


Knowledge in network infrastructure that includes:

1. Networking Hardware

  • Routers
  • Switches
  • LAN cards
  • Wireless routers
  • Cables

2. Networking Software

  • Network operations and management
  • Operating systems
  • Firewall
  • Network security applications

3. Other Services:

  • IP Phone
  • Wireless protocols
  • IP addressing


To be considered for this role, you will need to have the following qualifications:

  • Bachelor’s Degree in Information Technology, Computer Engineering, Computer Science or related field
  • With 4 years’ experience of relevant technical experience
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Related experience and training in troubleshooting and providing help desk support
  • With good English Communication skills
  • Has good attention to details, problem-solving, problem analysis, planning and organizing, adaptable and can work with a team or alone.


Work Location: 7F iSquare bldg. Meralco Ave. cor. Dna Julia Vargas Ave, San Antonio, Pasig City.

Applications will only be considered from those who meet the minimum requirements of the role. If you are confident you have the experience and qualities we are looking for and want to work with a progressive firm that supports professional growth, development and work-life balance, in return for commitment and teamwork, then please apply now.

Only those selected for an interview will be contacted, therefore we thank all applicants in advance.