TOA Global welcomes new Director of IT Service Management

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Janice Tee, TOA Global’s new Director of IT Service Management

TOA Global is pleased to announce that Mary Janice Tee has joined the company as Director of IT Service Management, effective Feb. 15, 2021.

In this role, Janice will support the ecosystem of TOA Galaxy, a people-management platform, as a key component of internal service delivery initially and future external service delivery.

As a member of the Philippines leadership team, Janice will also lead the TOA Global Incident Management and Applications Support Teams, overseeing all key Service Management functions and escalation pathways. This includes overseeing the end-to-end IT experience for all customers of the TOA Global Service Desk.

Janice is a solutions-focused IT professional with 14 years of experience in areas such as B2B, systems support, operations and client services.

Prior to joining TOA, Janice worked as Technology Delivery Manager at NCH (part of GVC Holdings) for nearly a year and a half. She has a bachelor of science degree in business administration from the Philippine School of Business Administration. She will report to Charles Wardzinski, VP of Information Technology.

“We are thrilled to be able to add someone of Janice’s caliber and professional experience to the TOA Global IT team,” says Charles. “Janice’s knowledge in the area of ITIL v3 and V4 will play a significant role in the redesign of TOA’s Global Service Desk and ongoing improvements to TOA’s enterprise service management.”

Janice says she sees this opportunity as a way to contribute to an exciting, forward-thinking and fast-moving company and industry.

“I believe I can do so with my skill set, expertise, abilities, knowledge and experience that is suited for the role which will also allow me to deliver successful results to the company,” she says. “I consider myself an innovator and I would love to be part of the solution and contribute to an organization that’s leading the future of the industry.”

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