TOA Global welcomes new VP of Philippines

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Gemma Gaerlan will lead and manage Philippines region for TOA Global 

TOA Global is pleased to announce that Gemma Gaerlan has joined the company as VP of Philippines, effective Feb. 1, 2021.

Based in Clark, Philippines, Gemma will lead the Philippines Leadership team, in their efforts to bring customer success to our clients and Team-Stars.

Gemma will be responsible for driving strategic objectives in the region, and ensuring our clients and employees receive a consistent world-class experience. This includes providing strategic and operational oversight and direction in line with global objectives and growth, driving performance, engagement, culture and satisfaction in the Philippines teams, and representing the hearts and minds of our clients and employees in a manner that empowers pride and belonging.

Gemma is a CPA with 10 years of accounting experience and more than 15 years of business process outsourcing experience, giving her great insight into the worlds of our clients and employees. She has spent the last five years with Ernst & Young, which is one of the Philippines’ largest accounting employers, taking it from one (she was employee No. 1) to more than 3,000 employees.

She comes to TOA Global with an extensive background across large organizations and financial services. She has also worked for IBM, Accenture and AIG. She will report to Ben Vickers, country manager for Philippines.

“Gemma builds teams and businesses,” says Ben. “A true leader with a great legacy of growth and success in the Philippines already, she loves our vision, purpose, values and culture, and will have a massive impact on driving the Philippines business forward.”

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