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Burnout to Breakthrough: Tax Season Strategies Amid Staff Shortages

Burnout to Breakthrough Tax Season Strategies Amid Staff Shortages hero banner

“In another life, I would have really liked just doing laundry and taxes with you,” went the screencaps and tweets that made rounds online in 2022 and 2023. The quote originated from Everything Everywhere All At Once, where the central couple struggled to file their laundromat’s tax return in their main universe.

This struggle exists in real life, even amplified during the accounting busy season. With fewer people interested in doing anyone’s taxes anymore, firms scramble to meet client demands as tax deadlines loom. The numbers say it all.

Tax Busy Season Staffing Dilemma

The Australian Bureau of Statistics (ABS) forecasts a critical need for 338,362 accountants by 2026. To meet this demand, the region must produce 10,000 new professionals each year.

A study by recruitment firm People2People highlights this urgency, revealing that 46% of accounting teams face personnel shortages, with 6% significantly short-staffed.

This demand contrasts with a dwindling talent pipeline. CPA Australia reports that the number of students completing bachelor-level and above accounting programs nearly halved in the decade leading up to 2020. Only 2,278 students are graduating annually.

This talent shortage is most acute during the accounting busy season. When firms struggle to fill urgent vacancies, existing professionals bear the brunt of additional workload nearing tax deadlines and the end of the fiscal year, resulting in a higher likelihood of errors.

Take a look at the United States. In 2023 alone, over 720 companies had to correct their financial statements due to staffing challenges. It’s become clearer that an adequate, well-supported workforce during the accounting busy season impacts compliance and business outcomes.

Tax Season Survival: Understanding the Talent Exodus

Several factors drive the accountant shortage impacting tax time preparedness. Below, we list four.

Accountants are wholly misunderstood. If you’re familiar with the sitcom The Big Bang Theory, there’s a clip aired during the 2012 Emmy Awards where Penny quips that accountants “just add up the votes.”

Her view highlights the persistent stereotype that accountants are robotic number-crunchers devoid of creativity and social skills.

Research by software provider FreeAgent underscores the same perception problem:

Research by software provider FreeAgent underscores the same perception problem infographics

These stereotypes fail to capture the dynamic and increasingly strategic nature of modern accounting. For the profession to attract and retain talent, CPA societies, educators, and practitioners must do more to highlight the impact of today’s accountants.

Ironically, the shifting role of the modern accountant has become a cause for concern. Many businesses are increasingly relying on accountants for advisory roles.

So, when it comes time to file client income taxes, accountants’ demanding workload intensifies further. They face long hours navigating the filing process while providing financial guidance and completing other accounting processes. This simultaneous responsibility blurs the lines between work and personal life during busy seasons.

With frequently evolving financial regulations and compliance requirements added to the equation, accountants are in a perpetual state of professional recalibration, often without additional compensation. 

Becoming a Chartered Accountant (CA) or Certified Practising Accountant (CPA) is complex and costly. Admission to both programs require an accounting or related degree from an accredited university.

Completing their chosen program is just the first step. Candidates must also have three years of relevant work experience, which can be gained before, during, or after the program.

To stay certified, CAs and CPAs must pursue continuing professional development (CPD). Throughout this process, fees for professional membership accumulate.

Despite strong demand, investments in an accounting qualification don’t seem worthwhile when the path ahead means you supposedly become a dull, burnt-out number cruncher with a salary that fails to compensate for the mental toll.

The thousands of accounting role openings are arguably the result of haemorrhaging talent. Firms are mostly hiring to fill vacant positions, not so much adding to their headcount.

Long work hours due to additional tasks and a relatively low, stagnant pay continue to drive younger and mid-career accountants away. Exacerbating the situation, the ABS reported that 710,000 people intend to retire from the labour force in the next five years.

With a dry pipeline of talents to replace Baby Boomer accountants, the industry will only continue to age. Indeed, the median age of general accountants in Australia is 40.

The double whammy of resignation and retirement fuels a vicious cycle in which the talent shortage leads to even fewer accountants. Failure to address this crisis will leave the industry with empty positions and a gap in institutional knowledge.

Strategies for Easing the Tax Season Burden

Unlike the protagonists of Everything Everywhere All At Once, accounting firms can’t just leap into alternate universes where accounting shortages and the tax busy season are non-existent. But we do have a few strategy suggestions.

The accounting busy season often pushes professionals to their limits. So, the seemingly most obvious move is for firms to invest proactively in their current workforce. After all, their commitment to hires doesn’t end at the onboarding:

  • Competitive Salaries – Keeping pace with market salary rates is still the leading retention strategy. Offering compensation that reflects skills and living costs shows you value your people.
  • Attractive Incentives – Providing bonuses for hitting specific targets throughout and at the end of the tax season can help keep morale high. So do benefits like meal allowances.
  • Continuous Learning – Providing industry-aligned training opportunities equips your team with the tools and skills to handle tax seasons efficiently, emphasising career growth and satisfaction.

More adaptive work models ensure your accountants are not stuck in their office cubicles for over eight hours daily, burning out throughout the tax season. They’re more empowered to balance their professional responsibilities with personal needs.

A flexible work strategy also signals support for employees with diverse personal circumstances. These arrangements can take multiple forms:

  • Hybrid – Combining in-office and remote work
  • Flex Time – Allowing employees to adjust their working hours
  • Compressed Work Weeks – Enabling fewer but longer working days
  • Remote – Allowing employees to work from outside the office

Technological integration can be a lifeline for accounting firms grappling with limited human resources. AI and automation solutions, in particular, streamline repetitive tasks with the following interventions:

Accounting Workflow Software2

Automated Data Collection and Verification

Accounting Tech Stack 3

Cloud-Based Collaboration Platforms

Cyber security network Cybersecurity concept Global network security technology, business people protect personal information Technology networking, cloud computing, data management, cybersecurity

Advanced Tax Preparation Software

Acknowledging the complicated angst over emerging technologies, employers should collaborate with accounting societies and universities in the long term to reshape a curriculum that prepares students to work in tandem with technology.

That way, perhaps those well-suited talents can focus on accountants’ impactful contributions and available prospects instead of their dull, miserable stereotypes.

Through outsourcing, firms can access a diverse pool of qualified accounting professionals versed in modern workflow systems. This model allows firms to manage peak workload periods without the overhead of traditional full-time hiring.

The 2024 Intuit Quickbooks survey reveals compelling benefits:

Intuit Quickbooks survey 2024 infographic au

In this sense, outsourcing addresses the fundamental issues driving the accounting talent shortage. By leveraging global talent specifically trained in compliance, firms can mitigate the overwhelming regulatory burden contributing to tax season stress.

When individual staff burnout is reduced, your tax team is less likely to commit errors, maintaining service quality. Understaffed firms should consider outsourcing as a viable option.

The Way Forward for the Accounting Profession

Today’s accounting landscape differs from when Baby Boomer accountants started their careers. With the ongoing staffing crisis, tax season feels like navigating parallel universes of complexity, leaving an already stretched workforce more vulnerable to burnout.

To find its way forward, the profession must be creative and adaptable. By maximising tech innovations and alternative staffing models like outsourcing, firms can survive and thrive during critical periods.

Ultimately, different actors in the profession must work collaboratively. By doing so, they can inspire the next generation to rediscover accounting’s core value: transforming complex financial data into insights that drive informed decisions and sustainable business successes.

Take the Stress Out of Tax Season with TOA Global

TOA Global’s trusted outsourced accounting services can help you bridge staffing gaps and maintain smooth operations during tax seasons and beyond. With a wide pool of Australian-trained outsourced accountants, bookkeepers, and auditors, you can find tailored solutions for your immediate and long-term needs.

Navigate tax season with confidence. Book a chat with us today.

About the Author
Content Writer
Louise is a well-rounded writer with a diverse background in creative writing, corporate communications, and digital marketing. As a Literature and Creative Writing graduate from New York University Abu Dhabi, Louise has a knack for adding creative flair to her copy. Beyond her passion for writing, Louise loves anime and manga but strongly dislikes the color yellow.