Frequently Asked Questions
About TOA Global
What does TOA Global stand for?
Where are TOA Global’s staff located?
TOA Global has its main headquarters in the Gold Coast, Queensland, and Fort Worth, Texas while its offshore operations are centered in the Philippines, with key offices in Clark, Cebu, Manila, and Tarlac.
Our strategically placed onshore and global offices ensure cost-effectiveness, access to a skilled workforce, time zone alignment, cultural compatibility, and regulatory considerations.
More about why we chose the Philippines: https://toaglobal.com/au/blog/offshore-accounting-work/
Does TOA Global have onshore offices?
To provide prompt support for our clients’ immediate needs, we have dedicated onshore teams available at our onshore offices:
- TOA Global Australia – Level 12, Australia Fair, 36 Marine Parade, Southport, QLD, 4215
- TOA Global North America – 3100 West 7th St, Suite 350, Fort Worth TX 76107
Is TOA Global a BPO or an accounting outsourcing firm?
TOA Global is more than just a BPO. We’re a premier global staffing solution for the accounting industry. WWe’ve helped over 1,190 firms grow on their terms by permanently increasing their capacity and integrating elite global accounting talent into their teams.
What makes TOA Global different from other outsourcing providers?
For over 11 years, TOA Global has exclusively focused on the accounting industry, crafting staffing solutions tailored to accounting firms worldwide.
This deep expertise has also enabled us to establish a dedicated learning and development division, advancing the skills of our global team members and enhancing their value to accounting firms.
Find out more about what sets TOA Global apart and how we can support your firm’s success: https://toaglobal.com/au/company/the-toa-difference/
Is TOA Global a legitimate and trustworthy outsourcing partner?
Yes. With over 1,190 accounting firms worldwide as clients, TOA Global has built a solid reputation over the past 11 years as a leading global staffing provider in the accounting industry.
We understand and address accounting firms’ talent, support, and security needs.
TOA Global is also AICPA SOC 2 Certified, demonstrating our adherence to five critical trust service principles: security, availability, processing integrity, confidentiality, and privacy.
Read more about our cybersecurity posture: https://toaglobal.com/au/soc2-compliance/
How skilled are TOA Global’s offshore accountants and bookkeepers?
Our recruitment team follows a rigorous selection process to ensure we hire only highly skilled accountants with over 2 years of relevant experience in the accounting industry.
We proactively reach out to top candidates to maintain the highest hiring standards.
Additionally, TOA Global invests in our team members’ continuous learning and development, ensuring their career growth and increasing the value they bring to your firm.
Learn about our hiring process: Recruitment Excellence | TOA Global
More about our learning and development: TOA Global Talent Benefits from Learning and Development
Why is the Philippines the heart of TOA Global’s operations?
The Philippines offers the world’s best accounting talent, with key advantages such as:
- Cultural compatibility with AU and Western countries
- 578 English Proficiency Index (EPI) (EF, 2023)
- A 96.8% literacy rate
- Over 1.7 million offshore professionals
- More than 200,000 CPAs, with nearly 6,000 joining the workforce each year
Our Services
What accounting roles can TOA Global fill?
Acknowledging all facets of a firm’s operations, we recognise the need for both core and non-core roles.
Core Roles
- Financial Accountant
- Tax Accountant
- SMSF Accountant
- Auditor
- Management Accountant
- Bookkeeper
- Payroll Officer
Support Roles
- Executive Assistant
- Virtual Assistant
- Business Analyst
- IT Support Technician
- Marketing Coordinator
- Human Resources Assistant
- Legal Assistant
- Administrator
- Client Support Officer
- Paraplanner
- Client Services Officer (CSO)
- Client Services Manager (CSM)
- Mortgage Broker Assistant
How quickly can I set up an offshore accounting team?
Are your accountants trained in AU accounting standards?
Our team members excel in AU accounting standards and stay up-to-date with ongoing learning, ensuring they meet your firm’s evolving needs.
For those with local experience, we offer a 7-week Australian Accounting Course to bridge the gap for generalist and specialist roles.
See how we equip PH accountants with AU expertise: Outsourced accounting professionals trained in Australian principles
What tasks can I outsource to an accountant from TOA Global?
You can delegate over 88 essential yet low-level tasks to a reliable outsourced team, allowing your onshore team to focus on higher-impact, customer-facing responsibilities.
Get your free checklist of tasks here: Outsourcing Checklist – TOA Global Outsourced Accounting
How much can outsourcing to TOA Global reduce firm costs?
Firms can save up to 66% on overhead costs when partnering with TOA Global.
Team Management
How do you manage and support outsourced accounting teams?
We offer full workforce support across facilities, IT, employee engagement, payroll, and wellness for your team.
Read More: People Support | TOA Global
How do you ensure ongoing training and development for your team members?
We design personalised learning and career paths for each team member based on their role and experience level. Additionally, we conduct quarterly and annual reviews to track their progress, ensuring we keep our clients updated on their development.
Read More: TOA Global Talent Benefits from Learning and Development
How can I monitor my offshore team’s productivity, track attendance, and manage leave requests?
We’ve developed an all-in-one team management platform that lets you monitor attendance, approve leave requests, access a comprehensive knowledge base, and enjoy 24/6 support to keep everything running smoothly.
Security & Compliance
How does TOA Global protect client data and ensure privacy?
Our robust security posture covers our systems, infrastructure, and end-users, ensuring comprehensive protection at every level.
Read More: BPO Security
What physical security measures do you implement in your offices?
In addition to state-of-the-art facilities, we implement several security measures to protect sensitive data, including:
- Role-based access control with RFID cards
- 24/7 CCTV monitoring across internal spaces
- Strict policy restricting mobile phones, flash drives, and portable storage devices in production areas
- Two-factor authentication (2FA) for applications like MS Teams on mobile devices
- Clean desk policy to prevent unauthorised access and protect confidential data
Outsourcing & Industry Insights
What are the benefits of outsourcing for accounting firms?
Outsourcing offers accounting firms a strategic solution to the ongoing talent shortage. By building an offshore team, firms can:
- Maximise value while reducing overhead costs
- Offload routine tasks to free up resources
- Increase capacity during busy seasons
- Expand service offerings to clients
- Reclaim time and improve work-life balance
The long-term benefits include enhanced retention, improved performance, and better financial outcomes, all while creating more time for what truly matters.
Partnering with a staffing provider experienced in outsourcing for accounting firms ensures these benefits are consistently realised.
Read More: A Comprehensive Breakdown of the CPA Shortage
Does outsourcing impact local accounting jobs?
The most effective staffing strategy integrates both onshore and offshore accounting firm operations. By strategically delegating tasks to global teams, onshore accountants can concentrate on more impactful, high-level work, driving their professional growth and significantly boosting talent retention.
This balanced approach ensures that both teams contribute strategically, fostering growth and maximising efficiency across the board.
Read More: The Essential Guide to Outsourcing: Everything Accounting Firms Need to Know
Get your personalised staffing plan here.
Can onshore firms seamlessly integrate offshore talent into their operations?
Unlike the traditional outsourcing model, where work is outsourced and completed without direct involvement with your team, TOA Global’s approach ensures that your offshore team members are dedicated solely to your firm.
As permanent employees working remotely from different locations, they integrate seamlessly into your operations. This is what we refer to as our two-office strategy.
Read More: The Essential Guide to Outsourcing: Everything Accounting Firms Need to Know
Get your personalised staffing plan here.
