EDWARD CHAN: Finding Firm Success Starting with the End in Mind

After trying various offshoring models in the years they’ve been in business, Edward Chan of Chan & Naylor, discovered what works best for their firm. He has also learned what ultimately benefits his firm in terms of people strategy, efficiencies, and profit margins. As someone who values his people, Edward recognises the impact of investing in people to the firm’s efficiency and profit margins.


  • Various forms of offshoring they have used
  • Creating efficiencies and cost pressures
  • Value of hiring and training your own staff
  • Importance of getting software and ensuring it works well