EDWARD CHAN: Finding Firm Success Starting with the End in Mind

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After trying various offshoring models in the years they’ve been in business, Edward Chan of Chan & Naylor, discovered what works best for their firm. He has also learned what ultimately benefits his firm in terms of people strategy, efficiencies, and profit margins. As someone who values his people, Edward recognises the impact of investing in people to the firm’s efficiency and profit margins.


  • Various forms of offshoring they have used
  • Creating efficiencies and cost pressures
  • Value of hiring and training your own staff
  • Importance of getting software and ensuring it works well


“Don’t look at your employees as a liability.”

“Invest time, money, and effort in the person and you can get the dividend in the investment you’ve put in.”

“You really need to invest in your staff.”

“I could see offshoring was one way that we could make everyone win. No one loses.”

“Hiring your own staff means you train this same person and you retain that training. It’s an investment.”

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