CHRIS EARHART: Productive and reliable global teams

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Chris Earhart and Evelyn Nguyen of Mike C. Manoloff, PC in Houston, Texas, discuss how communication with their offshore team is key, and having the right tools in place is essential in working together. Their full-service tax firm has been in business for over 20 years and works with clients throughout the US. They share their thoughts on working with their TOA team members and how they contribute to the growth of the business and the work-life balance of their local employees.

Topics:

  • Having the proper IT tools in place
  • Clearly defining the skills needed
  • Expanding the team
  • Benefits of offshoring
  • KPI’s used to measure success

Quotes:

If you can’t communicate, it’s going to be difficult because they’re obviously not working in the same office. So having the proper IT tools in place is a huge gap you’ve got to make sure it is filled first, making sure they can work remotely and securely.

The TOA team, we said that they’re efficient, productive, and reliable. They’re also dependable. And with that dependability, we have confidence and faith that we can expand that team size as our client base and client’s needs grow.

I have no question that our team here locally can definitely depend on the team at TOA. So we’ve been able to increase our client base with potential clients.

I’m confident that the team here has been able to enjoy the same level of that work-life balance you mentioned, even though that the client base and the client needs have increased and we wouldn’t have been able to do that without the TOA team.

Value of the offshore team:

I can give you three words for that: Efficient, productivity, and reliability.

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