DENA OBERST: Positive outcomes and lessons on managing a remote team

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Dena Oberst of Gable Tax Group chats with us about what drove her to explore offshoring, how creating a library of recorded training sessions serves her remote team, and the benefits offshoring has provided her clients. Gable Tax Group specializes in sales tax and serves CFOs, controllers and tax directors who need to save time, money and resources while ensuring their sales and use taxes are filed correctly and on time. Based in Pasadena, California, the firm has locations in four cities.

Topics:

  • Embarking on the outsourcing journey
  • Top tips for managing a remote team
  • Measuring success in an offshore team
  • The value an offshore team provides

Quotes:

On managing an offshore team:

Team members feel valued when they’re part of the team and they know why they’re doing something, why in the process do they have to do it this way, versus just telling them.

How offshoring benefits clients:

Offshoring is definitely a positive for me because I don’t have to deal with those administrative matters. You guys handle all of that for us. You guys make sure the (remote team members) have a nice culture, a nice office to work in … they have the tools that are needed, they get performance reviews … you guys know that country and that culture and what makes them thrive.

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