TERRY CHUNG: Service Excellence and Operational Efficiency

In this episode of The Outsourced Accountant, Terry Chung talks about the decision to offshore within the first 6 months of opening Factor 1 Accountants & Advisers. In just five years they have grown to 29 staff members including 6 TOA team members. Terry talks with Nick about the benefits of working with team members in the Philippines and how it contributes to their two key pillars of focus: service excellence and operational efficiency. 

Topics:

  • What’s different about TOA? 
  • Offshoring from the start of business 
  • Profits due to offshoring 
  • The TOA community 

Quotes:

https://stale-drop.flywheelstaging.com/podcasts/terry-chung-service-excellence-and-operational-efficiency/

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