JOHN GELES: Increasing The Capacity To Deliver With Offshoring

John Geles of Confidential Tax and Business Services talks with us about hiring offshore team members and how they are effectively integrated into the team. He describes how his company views offshore team members as integral to the business and how they have helped to increase the capacity of work delivered.

TOA Global Podcast · JOHN GELES: Increasing The Capacity To Deliver With Offshoring

Topics:

Expanding business operations
Reasons to hire an offshore team
Things to consider with offshoring
How offshoring helps retain onshore staff
Creating a sense of belonging with staff

Quotes:

Resistance from clients:

Our discussions with them are fairly simple, in the sense that it usually ends with us saying, ‘You would be crazy not to do it yourself.

Maintaining high performance culture:

Treat your offshore team exactly how you treat your onshore team. They are simply an extension of your practice, they are just not local.

How offshoring benefits clients:

We have less things falling through the cracks…now we have a much more appreciative client base.

Goals:

We are good at telling other people what to do. And I thought you know what, if I was advising myself, this is what I’d tell myself. And instead of just making excuses, I decided to follow it.

Quick 5-in-5: