TONY MADDEN: Why Investing in Human Capital Yields Amazing ROI


In this episode with Tony Madden, Director of M-Advisory Group, we talked about his offshoring journey that started with the need for a stable workforce. Now four years into the industry and 50 staff (25 offshore later), Tony shares important insights learned along the way: from choosing your BPO partner carefully to getting buy-in from your onshore staff to implementing employee retention strategies globally.


  • The talent shortage: what started our offshoring journey
  • Why offshoring worked for us versus outsourcing
  • Investing in employee retention
  • Biggest myth/objection with offshoring
  • KPIs and the confidence in managers