TONY MADDEN: Why Investing in Human Capital Yields Amazing ROI

In this episode with Tony Madden, Director of M-Advisory Group, we talked about his offshoring journey that started with the need for a stable workforce. Now four years into the industry and 50 staff (25 offshore later), Tony shares important insights learned along the way: from choosing your BPO partner carefully to getting buy-in from your onshore staff to implementing employee retention strategies globally.