SCOTT COSTAIN: Scalability Achieved Through Offshoring

In his pursuit of sustainable growth, Scott hired three SMSF processing team members, two tax specialists/bookkeepers, and one admin team member for his offshore team. Combined with effective implementation of the right systems and processes, they increased capacity so local team members can do more high-end value-added work for their clients.


  • It’s All About The Process
  • Clarity on How To’s is of Utmost Importance
  • The Right People for The Right Roles is Key
  • Setting Expectations at The Onset